How it works
Agent workflow
See how our AI agents process requests, make decisions, and take action autonomously.
📥1
Trigger Event
User query arrives via API, webhook, or scheduled job
🧠2
Intent Classification
Agent analyzes request and routes to appropriate handler
🔍3
Context Retrieval
Fetches relevant data from vector DB, APIs, and internal tools
💡4
Reasoning & Planning
LLM generates multi-step plan with confidence scores
⚡5
Action Execution
Executes approved actions via integrations and APIs
✅6
Validation & Response
Validates output, logs results, returns formatted response
Real-world examples
Agents in action
Support Copilot
Customer asks: "Why was I charged twice?"
Agent retrieves payment history from Stripe
Analyzes transaction logs and detects duplicate charge
Identifies root cause (payment gateway timeout)
Initiates refund for duplicate charge
Sends personalized response with refund confirmation
2-minute resolution vs 30-minute average
Data Pipeline Agent
ETL job fails due to schema change
Agent detects pipeline failure via monitoring
Analyzes error logs and identifies schema mismatch
Retrieves new schema from source API
Generates and tests migration script
Applies fix, reruns pipeline, validates output
Auto-healed in 3 minutes vs 2-hour manual fix